TCHFL
Customer Grievances

Customer Grievances

We are here to help you

At Tata Capital Housing Finance Limited, it is our constant endeavour to put your interests first and provide you with financial solutions that are right for you. As an extension of our efforts to 'Only do what's right for you', we give you the means to get your grievances addressed. Please follow the steps below to register any complaints you might have with our services, and we will do our best to assist you.

Level 1 Write to us Level 2 Escalate to Grievance Redressal Officer Level 3 Escalate to Chief Grievance Redressal Officer Level 4 Escalate to Managing Director Level 5 Approach National Housing Bank

Write to us

To redress their grievances, applicants/borrowers may write into customercare.housing@tatacapital.com or call on customer care no. 1860 267 6060.

You will receive an acknowledgment/response within 7 days.

Escalate to Grievance Redressal Officer

If you are not satisfied with the resolution provided to you, we request you to contact our Grievance Redressal Officer/Nodal officer-Ms. Reshma Sethi

You will receive a response within 4 business days.

Enter complaint number*

Write you complaint here

Escalate to Chief Grievance Redressal Officer

If you are not satisfied with the resolution provided to you, we request you to contact our Chief Grievance Redressal Officer/Principal nodal officer-Mr. Ajai Shukla

You will receive a response within 3 business days.

Enter complaint number*

Write you complaint here

Escalate to Managing Director

If you are not satisfied with the resolution provided to you, we request you to contact the Managing Director

You will receive a response within 2 business days.

Enter complaint number*

Write you complaint here

Approach National Housing Bank

In case you do not receive a response from us within a period of 30 days or are dissatisfied with the response received after following all the above steps, you can approach the regulatory authority of Housing Finance Companies- the National Housing Bank- at the address given below:

The Officer-in Charge, National Housing Bank Complaint Redressal Cell Department of Supervision National Housing Bank, 4 th Floor, Core-5A, India Habitat Centre, Lodhi Road, New Delhi 110 003.

Website: www.nhb.org.in

Enter complaint number*

Write you complaint here

Please feel free to reach our Nodal officer in case you are not satisfied with the response received post your escalation to level 2:

Mr. Ajai Shukla,

Nodal Officer - Tata Capital Housing Finance Limited

Email: gro.housing@tatacapital.com

Address: 11th Floor, Tower A, Peninsula Business Park, Ganpatrao Kadam Marg,
Lower Parel, Mumbai – 400013

View all Customer Grievance related documents below:

Link to Sachet Portal

Customer Grievances

We are here to help you

Write to us

Escalate to Grievance Redressal Officer

Escalate to Chief Grievance Redressal Officer

Escalate to Managing Director

Approach National Housing Bank

Please feel free to reach our Nodal officer in case you are not satisfied with the response received post your escalation to level 2:

View all Customer Grievance related documents below:

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